Olive Toast

Files and Files lite include extensive help built in to the application. Just tap the help button at the top of the main window to view this information.

Connection Videos

You can view video tutorials walking through connection set up for Mac OS X, Windows XP, Vista and 7.

Server URL

To get the Files server URL start Files and click the round button in the lower left of the window. This will display information about the server, including the URL you need to use to connect to Files. If you're not currently connected via WiFi the server will have no URL and you can't connect to Files until you join a wireless network.

Check Your Connection

Your Mac/PC must be connected to the same network as your iPhone to connect to Files. The iPhone must be connected via Wifi.

You can check the connection by starting Files and then entering Files' URL in a browser on your Computer. If the browser loads a page showing the files on your phone then you have a good connection.

If the browser fails to load the page then see below for some suggestions for resolving network problems.

Bonjour

Files has always included Bonjour support. However most clients (e.g. Finder, Windows Explorer) don't support WebDAV Bonjour so do not automatically detect Files when it is running on your network.

However, the good news is that from v2.0.1 of the iPhone OS, Apple have enabled broadcast of the iPhone's "local" Bonjour name. This means that on Mac OS X, or on Windows (with Safari or iTunes installed), you can now use your iPhone's name, rather than the IP address, for the WebDAV URL.

For example, if you phone is called "iPhone" in iTunes you can use the following WebDAV URL to connect to Files:

http://iPhone.local:8080

Notes:

• iPhone OS 2.0.1 is required. This does not currently include the iPod touch which still uses the 2.0 firmware.
• Apostrophes must be removed and spaces must be replaced with a hyphen e.g. "John's iPhone" becomes: http://Johns-iPhone.local:8080
• Windows users must install Safari or iTunes to enable Apple's Bonjour networking support.

Guest Access

If you have Guest Access enabled then users can connect to your Public folder without requiring authentication. They should append "Public" to the Files URL e.g.

http://iPhone.local:8080/Public

Mac OS X

Switch to the Finder and select "Connect to Server" from the "Go" menu. Enter the Files URL into the Server Address text field and click "Connect".

Windows

Notes:

• All users should upgrade to the latest version of Files before connecting from Windows.
• We recommend that all Windows XP/Vista users install the following WebDAV update from Microsoft (Windows 7 users do not need the update):
  
  http://www.microsoft.com/downloads/details.aspx?FamilyId=17C36612-632E-4C04-9382-987622ED1D64&displaylang=en
  
• You should also ensure that you have installed the latest service pack/windows updates.

To connect from Windows XP

1. Open "My Network Places"
2. Run the "Add Network Place" wizard
3. Select "Choose another network location"
4. Enter the appropriate URL (you can find this by running Files on your iPhone, tap the green button in the bottom-left hand corner, this will display the current URL for Files).
   e.g. http://192.168.0.5:8080
5. Enter a name for this connection
6. Ensure "Open this network place when I click Finish" is checked and click Finish

In future, assuming the Files URL has not changed, you can connect simply by opening "My Network Places" and double-clicking the network location you just created. You may need to select "Refresh" from the window's context-menu to ensure that Windows has an up-to-date view of your files and folders.

To connect from Windows Vista/Windows 7:

Vista/7 users have two options for connecting to Files. You can either map a network drive to the Files server, or create a network location. Both methods are described below.

Option1: Map a Network Drive

1. Open Computer from the Start Menu.
2. Click on the Map Network Drive toolbar button.
3. Enter the Files URL into the Folder field.
4. Click Finish.
5. If you set up Files to use remote authentication then you will be prompted for your username and password at this point.
   
   Note: If you have problems authenticating try entering your username/password by clicking on the "different user name" link, before clicking Finish.

This will map Files to a network drive with a name such as: "DAVWWWRoot (\\192.168.0.4@8080) Y:"

To reconnect in future just open this network drive from Computer.

Note: If you change your username or password you may need to re-create the Network drive to gain access to Files.

Option2: Create a Network Location

1. Open Computer from the Start Menu.
2. Click on the Map Network Drive toolbar item.
3. In the Map Network Drive window, click Connect to a Web site that you can use to store your documents and pictures, click Next.
4. Select Choose a custom network location, click Next.
5. In the Internet or network address field, enter the Files URL e.g. http://192.168.0.5:8080
6. If you set up Files to use remote authentication then you will be prompted for your username and password at this point.
7. Enter a name for the connection, click Next.
8. Ensure that Open this network location when I click Finish is checked and click Finish.

In future, assuming the Files URL has not changed, you can connect to Files simply by opening Computer and double-clicking the network location you just created. You may need to select "Refresh" from the window's context-menu to ensure that Windows has an up-to-date view of your files and folders.

Note: If you change your username or password you may need to re-create the Network location to gain access to Files.

Vista 64 bit: Users of Vista 64 bit may find that connection to Files from Windows Explorer fails. There are two known solutions to this problem:

1. Turn on Authentication under Remote Access by entering a username and password. Then try and re-connect to Files via the network wizard.
2. Try one of the alternative WebDAV clients. Not all clients are 64 bit compatible, but DataFreeway is known to work.

Please contact support if you have any problems

Linux

Only the fusedav WebDAV driver is fully compatible with Files on linux. To connect using fusedav:

• Run:
  fusedav http://<IP address>:8080 /mnt/iPhone
• Now you can use Konqueror or Nautilus on the mounted filesystem.
• When done just kill the process.

iPhone Auto-Lock

If you are finding that copy operations to or from Files are timing out then enable the Prevent Sleep option in Files' setttings.

Another alternative is to connect to Files using any compatible 3rd party WebDAV client.

Windows Clients:

• NetDrive, www.netdrive.net
  NetDrive will mount Files as a drive letter in Windows 7, Vista and XP. Users can then access Files via this drive letter using Windows Explorer. NetDrive is free for home use.
  An example of typical Netdrive site settings for Files can be seen here.
  Note that NetDrive currently does not support 64 bit Windows.
• Allway Sync, allwaysync.com
  Sync files and folders between your PC and Files. Free.
  Note: Requires Files v1.2.2 or later.
• Good Sync, www.goodsync.com
  Another file sync application. A "free" and "pro" version are available.
• DataFreeway, www.enginsite.com
  Free (compatible with Vista/7 64bit).
• WebDrive, www.webdrive.com
  Commercial, but available for free trial.
• AnyClient, www.anyclient.com
  Free, but requires Java from http://java.com/en/download/index.jsp.
  (also cross-platform).
  An example of typical Anyclient site settings for Files can be seen here.

Mac OS X Clients:

• Cyberduck, cyberduck.ch
  Free. Cyberduck includes Bonjour support and will automatically discover Files on the network.

Please contact support if you have any problems

If you cannot establish a connection to Files from a web browser then you may have a problem with your network setup. In the first instance check that:

• Your iPhone/iPod touch is connected to the local Wifi network. Files will display a green indicator when it detects that the device is connected via Wifi.
• There may be a firewall (on your computer and/or network router) or other network monitoring software running on your computer which is blocking HTTP connections to port 8080.
• You can check your firewall settings on Windows by opening the "Windows Firewall" item in "Control Panel". On the Mac firewall setup is found under "System Preferences". On Leopard (10.5) look in the "Security" item. On Tiger (10.4) look in "Sharing".
  To access your router's firewall settings see your router's manual for instructions.

Some users have found that the following solutions have solved network connection problems:

Netgear Routers

One user reported that disabling the "Wireless isolation" setting on his Netgear router enabled connection to his iPhone.

Linksys Routers

Some Linsys routers (e.g. WAG160N) have a setting which blocks anonymous internet requests, this is found on the security page of the router's settings. Turning this setting off may solve connection problems.

Reboot your Router

Rebooting your router can sometimes help solve connection problems.

UPnP

Another user reported that enabling UPnP on his router fixed his connection problem.

F-Secure

A user reports:

"My firewall was causing the problem. I allowed all internet access through F-Secure Internet security. Then made the network connection as directed by Files. It worked fine. I then set my Internet access back to normal and the network connection remained and worked normally."

Leopard Proxies

Users of Mac OS X 10.5 (Leopard) should disable network proxies (System Preferences -> Network -> (choose the appropriate interface) -> Advanced... -> Proxies). It appears that the Finder's WebDAV is completely broken with proxies enabled.

If you don't have a local Wifi network, but your computer is Wifi enabled, then you can still connect to Files by setting up an adhoc (also known as "peer to peer") Wifi network. To do this:

Mac OS X:

1. Go to System Preferences -> Sharing.
2. In Leopard (10.5) select Internet Sharing from the list, check Airport and then click the Internet Sharing checkbox to start sharing.
3. In Tiger (10.4) select the Internet tab, check Airport and then click the Start button to start sharing.
4. In both cases, before you start sharing, you may want to set a name and password for the adhoc network in Airport Options.

john

Windows XP

See: http://www.home-network-help.com/ad-hoc-wireless-network.html

Or: http://www.informit.com/articles/article.aspx?p=1077907

Windows Vista

See: http://www.home-network-help.com/ad-hoc-wireless.html

Windows 7

See: http://www.kombitz.com/2009/02/09/windows-7-how-to-create-an-ad-hoc-network

Email

From iPhone OS 3.0 or later Files 1.3.2 uses the standard Mail interface and accounts to send email attachments from within Files. This means you can now enter a custom recipient and also a message along with the attachment.
Note that email settings are no longer available in Files; if necessary you should set up a Mail account in the iPhone's Settings application.

iWork Pages Documents

To view iWork 08 & 09 Pages documents correctly in iPhone OS 3.0 you must save them with an embedded preview. Due to a bug in OS 3.0, documents saved without a preview will not display correctly. Hopefully Apple will fix this issue in a future OS update.

Copying text in PDF Documents

Due to limitations in the iPhone OS copying text is unavailable in PDF documents. This applies to all applications, not just Files.

Types which can be displayed

• Microsoft Office: Files supports most Office documents including, from v1.0.1, limited support for XML documents (Office 2007). Note that password protected documents are not supported.
• Plain text and HTML files.
• PDF: Files is able to display most PDF documents. Note that password protected PDFs are not currently supported.
• Images: limited to those formats supported by the iPhone. This means you should be able to display tiff, jpg, gif, png, bmp, ico, cur and xbm images.
• Movie and Audio: limited to those formats supported by the iPhone. This includes mp3, aac and wav audio files. Movies must be QuickTime compatible and should use the H264 or MPEG-4 codecs.
• RTF: From Files 1.2 RTF and RTFD documents are fully supported, including unicode.
• Apple iWork: From v1.1 iWork 08 documents are fully supported. Just drag any Pages, Keynote or Numbers document to Files and view as normal.
  Note that the current version of the iPhone OS (2.2.1) does not support iWork 09 documents. The only know work-around is to save in the iWork 08 format before transferring to Files.

For full file format specifications, including detailed movie and audio information please see:
http://www.apple.com/iphone/specs.html

Note: Documents of any size can be copied to your iPhone, limited only by the amount of free space, however there is a file-type dependent size limit for viewing documents. For PDFs this is around 30MB, for Office documents the limit is generally lower, between 5 and 10MB. The exact limit is determined by the file type and contents.

Office 2007 and 2003 XML files

Files has limited support for XML Office documents. Files relies on the iPhone OS to read Office documents so support is as good (or bad) as it is when viewing these files in Mail or Safari

Where can I find Files' Settings?

Settings can be accessed by tapping the "gear" icon at the bottom of Files' main window.

Can I password protect files of folders on my iPhone?

Yes, from Files 1.1 you can set a Passcode lock in Files' settings to prevent casual access to Files on your iPhone.

Is there a size limit when viewing documents?

You can transfer files of any size to Files. However there is a size limit when viewing files due to the iPhone's small memory. The exact limit depends on the file type and contents. We have been able to view PDFs up to approx 30MB, Microsoft Office files tend to have a lower size limit, perhaps 10MB or so.

If you find that a large document fails to display a work-around is to split the document into smaller sectins. PDF documents can be split using the following software:

• Windows: Adolix Split & Merge PDF.
• Open the PDF in Preview, then choose Print from the File menu. Set a page range, then choose PDF -> Save as PDF from the print window to save the page range as a new PDF.

How do I "close" a document?

To display the navigation bar in the document view just tap the screen and the navigation bar will appear. Then click the "back" button (top-left hand corner) to close the view and return to the previous list of files.

Can I delete a file on the phone?

You can delete files on the phone in three ways:

1. Tap the Edit button in the file list view, then tap the red indicator to delete a document. Finally tap the Deleete button to confirm deletion.
2. Use a swipe gesture in the file list view and then tap the Delete button to confirm deletion.
3. Click the "trash" icon when viewing a file

How do I zoom documents?

To zoom in most iPhone apps you use two fingers and do a "pinch" gesture. e.g.

• To zoom out: Place each finger at opposite corners of the screen and move them towards the middle
• To zoom in: Place each finder near the middle and move out towards the edge in opposite directions.
• Double-tap will return to the default zoom once you have zoomed in/out.

Text File Encoding

If characters are not displayed correctly when viewing text documents you may need to change the text encoding Files uses for the document. Files supports most common text encodings. To change the text encoding while viewing a text document:

1. Tap the action menu button on the toolbar.
2. From the action menu choose "Change Text Encoding".
3. Choose a text encoding from the list. By default Files uses UTF-8. If your text document was created on Windows another common encoding to try is ISO-8859-1.
4. Once you've selected an encoding Files will reload the text document using the new encoding.

Note that you can set an application-wide default text encoding in Files' settings. It is also possible to add custom text encoding names to the list.

Re-download Files from the App Store

Please see: http://support.apple.com/kb/HT2519

Disable Automatic iTunes Backup

Mac:

You can disable automatic iTunes backup of you iPhone by using the following command, which will change a hidden setting in the iTunes preferences.

Note that this will disable backup of all data on your iPhone,
but leaves the option for manual backups (via "Back Up" in your device's context-menu in iTunes).

1. Quit iTunes
2. Open Terminal.app
3. Copy and paste this in, then hit return:
   
   defaults write com.apple.iTunes AutomaticDeviceBackupsDisabled -bool true

To reverse the process just repeat but use "-bool false".

Windows:

1. Quit iTunes
2. Open a Windows Command Prompt (Press Win+R and type "cmd")
3. Type or copy the following command:
   
   "%CommonProgramFiles%\Apple\Mobile Device Support\bin\defaults.exe" write com.apple.iTunes AutomaticDeviceBackupsDisabled -bool true

How do I set up Files to send email attachments?

In iPhone OS 3.0 Files uses the standard Mail interface and accounts to send attachments. If necessary please set up your Mail account in the iPhone's Settings application.

In iPhone 2.2.1 or earlier Files still uses it's own custom email interface.
To enter your account details open Files' settings, scroll down and tap "Email".

Enter the following details:

• From Address: Your account's email address e.g. john@gmail.com
• SMTP Server: Your account's SMTP server e.g. smtp.gmail.com

If your SMTP server requires authentication, tap "Authentication" and enter your username and password. For servers which require a secure connection set "Use TLS" to "ON".

Please contact support if you encounter any problems sending email attachments from Files.

I get an error when attempting to upgrade Files

A few users seem to have been experiencing problems upgrading Files. This problem also seems to affect users of other file storage applications. Apple controls the entire sync/update process so it is out of our hands. We have contacted Apple about the problem, but have yet to receive a response.

It is possible that this Tidbits article may resolve your issue:
http://db.tidbits.com/article/9785

Otherwise the only solution appears to be to remove Files from your iPhone/iPod and re-install from iTunes. You will then need to re-copy your documents to Files.

If these suggestions do not work then you should contact Apple via your iTunes Store account.